Reach the curation desk
Whether you make goods that want a fair benchmark or you buy them and want a short list you can trust, a real person
reads every enquiry that lands on this desk. Write to us, call us or walk our studio line and you will hear back within
one business day, in plain language and without pressure.
direct channels
How else to reach us
Email: hub@essencepick.mom
Telephone: +12348994731
Studio address: Rm 1403 Bldg 7 Xinda Xishan Yinxing, Huaining Road Bijiashan
Subdistrict, Shushan District, Hefei - 230000, China (CN)
We are the curated marketplace practice of Hefei Kouchui E-commerce Co., Ltd., registered in the Shushan District of
Hefei. Enquiries arrive at our inbox, are read by the intake team during office hours and are routed to a curator before
the close of the same working day. For urgent order matters after dispatch, include your order reference so the care
desk can pull the matching score sheet quickly.
business hours
When the bench is staffed
- Monday to Friday : 9:00 to 18:00 China time
- Saturday : 10:00 to 16:00 for the care desk only
- Sunday and public holidays : closed, messages welcomed
Messages that arrive outside these hours are not lost. They join the queue in order and are answered at the start of the
next working session. If your matter is urgent please say so clearly in the subject line, and call the telephone number
so our team can confirm a priority reading.
quick answers
Three questions we answer most often
How quickly will a new request be reviewed?▼
Within one business day of receipt. A curator acknowledges the request, confirms whether we can help and, if the
request is a product for testing, asks for the few samples or documents we need to begin. Urgent seasonal requests
can be flagged in the subject line for a priority reading on the same day.
Do you work with international makers and buyers?▼
Yes. Hefei Kouchui E-commerce Co., Ltd. works across borders every day. We manage dispatch, freight paperwork,
returns and after-sale care for partners on several continents. Tell us your market in your first message so we can
plan the correct shipping route and the testing standards for that region.
Is there a fee for an initial consultation?▼
No. The first call to understand your goods, market and timing is free and comes with no obligation. Fees are only
agreed in writing once the scope is clear, so you always know what the work costs before it begins. The full
conditions are set out in our Terms of Service.